Refund Policy

Welcome to Picwand.ai. We appreciate your trust in our products and services. We are committed to ensuring your satisfaction with every purchase you make. This Refund Policy outlines the terms and conditions under which Picwand.ai will process refunds.

Part One. Accepted Circumstances

At Picwand.ai, we provide a 30-day money-back guarantee to our valued customers. Please note that this guarantee is not unconditional, and refunds will be granted only under the following circumstances:

Refund Requirement Caused by Purchasing:

Mistaken Purchase: If you accidentally purchase the wrong product and then purchase the correct one from our company immediately, we will refund the wrong purchase upon your request.

Duplicate Purchase: If you unintentionally purchase the same product/service twice simultaneously and do not wish to exchange for another product/service, we will refund one of the purchases.

Refund Requirement Caused by Registration Information:

Delayed Credit: If you do not receive the purchased credit in your account within 24 hours of purchase and have not received a timely response (within 48 hours) from our Support Team after contacting us, we will refund your order upon request.

Incorrect Registration Information: If you receive incorrect registration information that prevents you from using the software for essential and immediate conversions and you no longer require the software, we will process a refund upon confirmation of the situation.

Refund Requirement Caused by Product Problem:

Technical Issues: If the software you purchased experiences technical problems and no solutions are provided within 30 days, we can refund your order if you choose not to wait for further upgrades or solutions.

Refund Note: Given that our products are virtual software, once the registration code is sent, it cannot be retrieved. Additionally, we do not have visibility into whether the registration code has been used. Therefore, if you insist on a refund, we will deduct 20% of the purchased price as a fee. We appreciate your understanding.

Part Two. Circumstances of No Refund

Refunds will not be granted in the following situations:

Refund Requirement Caused by Purchasing:

Unauthorized Payment: If there are suspicions of credit card fraud or other unauthorized payments, please contact your card issuer immediately. Once an order is processed and fulfilled, it cannot be canceled. However, we can exchange the purchased product for one of your choice.

Purchasing the Wrong Product/Service: If you purchase the wrong product from our website and then purchase the so-called correct product from another company, we will not issue a refund.

Lack of Understanding: If you purchase the wrong product due to a lack of understanding of the software's functions, we will not issue a refund. However, if you contact us within 48 hours of purchase, we can exchange the product for the correct one, provided the price difference does not exceed $20.

Price Change or Promotion: Refund requests due to price changes or purchases made during promotional campaigns will not be accepted.

Change of Mind: Refunds requested due to a "change of mind" after purchase will not be accepted.

Refund Requirement Caused by Registration Information:

User Error: If failed registration of the software is due to user error, and the registration information is valid, we will not issue a refund.

Lack of Cooperation: If technical issues arise while using purchased products, and you refuse to cooperate with our Support Team by providing necessary details or trying the provided solutions, a refund request will not be allowed.

Refund Requirement Caused by Product Problem:

Protected Files: If you purchase the software expecting it to convert protected files from sources like iTunes or other platforms, and the software cannot fulfill this requirement, we will not issue a refund. We provide clear information about this limitation on our website.

Misinterpretation: If you purchase a product without thoroughly reading the product description on our website or without trying the product before purchase and subsequently find that it does not meet your needs, we will not issue a refund.

Incompatible Operating System: If you purchase a product that is incompatible with your computer's operating system (e.g., a Mac user purchases Windows software), we will attempt to exchange the product for one compatible with your system. If no suitable alternative is available, a refund cannot be processed.

Affiliate Purchases: If you purchase a product from our affiliate website or if the product description on the affiliate website is unclear or inaccurate, we will not issue a refund. Please contact the affiliate from which you made the purchase for a resolution.

Software Update Issues: If technical problems arise after a software update and the order exceeds the guarantee period, we cannot issue a refund.

Refund Request After Guarantee Period: Picwand.ai provides a 30-day Money Back Guarantee. If your purchase falls outside this specified money-back guarantee period, we cannot process a refund.

If you have any questions or concerns regarding this Refund Policy, please contact us.